Vacancies at the Mill

Join Our Team

Logistics Admin Assistant

 

We are looking for a logistics administrator to join our expanding team. You shall be exceptionally well organised, have outstanding customer service and a good communicator who can support our logistics manager to run a smooth delivery service to our customers.

 

 

Your main duties will include:

 

Chasing suppliers on estimated times of arrival of customer orders, tracking orders.

Communicating with our customers over the course of the lead times with an update of their order to let them know if it is on track or if there are any potential delays etc.

Booking customers in for home delivery.

Planning out driver routes (on occasion).

Answering telephone calls and dealing with queries.

Supporting Logistics Manager and Logistics Co-ordinator.

Maintain updated records of orders, suppliers and customers.

Assisting the sales teams with order queries.

 

 

Skills for the role:

 

Have previous experience in an administrative role.

Excellent communication skills both written and oral.

Excellent customers service.

Confident telephone manner.

Solution driven/problem solver.

Excellent organisational skills and is able to document, handle, prioritise and deal with a high volume of work in a timely manner.

Excellent IT skills to intermediate level with Microsoft Office packages including Word, Excel & Outlook.

Good multi-tasker and comfortable working in a busy office environment.

Strong attention to detail and a tenacity to be accurate.

 

 

Hours of work:

 

Monday to Friday 8am to 4.30pm, but we will consider a part-time role.

 

To apply for this role, please send your CV and covering letter to: [email protected]

Furniture Senior Sales/Sales Advisor


Your position will be as a Senior Sales Assistant and also a sales advisor. The core responsibility of this position is to assist the team to drive sales across the department. By ensuring sales & service take precedent over any tasks or merchandising. To ensure this is a smooth running operation we will need you to adhere to the following duties:

 

  • · Delivering exceptional Customer Service, approaching every customer in your department and encouraging the rest of the team to approach customers to offer help and assistance.
  • · facilitate sales transactions by advising customers on suitable products that best meet their needs and encourage purchases. Explain product features and benefits to customers, assist them in locating specified products on the sales floor, and process customer payments.
  • · Lead by example and inspire the team to increase sales and ensure efficiency.
  • · Ensuring the team meets or exceeds all KPI’s and targets as set out by the management team.
  • · Be aware of sales on a daily/weekly basis to ensure they are in line with targets, addressing products not performing and communicating this information to other staff. Monitor, identify and promote slow selling lines to maximise sales potential.
  • · Develop an understanding of product knowledge of every item in stock in your department. Ensure this information is cascaded to all sales staff.
  • · Develop product ranges and monitor the sales activity on ranges to ensure maximum efficiencies/opportunities.
  • · Follow and be aware of current trends concerning home interiors and design. Ensure stock levels are in line with the trend and demand.
  • · Ensure that Brand standards are maintained at all times, including POS.
  • · Liaise with Marketing to ensure all POS is current and professionally displayed.
  • · Ensure that stock is displayed effectively and stock replenished according to demand, liaise with the Merchandising Manager.
  • · Develop excellent relationships with suppliers/agents via on site meetings. Through these excellent relationships drive deals and discounts on all stock ranges, ensuring we get the best possible deal.
  • · Develop and maintain excellent relations with management and staff. Support them with information and guidance where needed.
  • · Staff undertake their routine duties and conduct themselves in a professional manner.
  • · To ensure the highest standards of sales advice and service are delivered by all team members.
  • · Contributing to any project works, i.e. remerchandising of the department.
  • · Complete relevant documentation as required.
  • · Respond to customer complaints and comments promptly and in a professional manner.
  • · Participate and embrace all training opportunities presented by the company.
  • · Be proactive and self-motivated.

 

To apply for this role, please send your CV and covering letter to: [email protected]

Garden Centre Sales Assistant


Oswaldtwistle Mills Home & Lifestyle department are looking for a dynamic person who has a passion and preferably experience in horticulture to assist our garden centre team.


Daily duties will include:

  • Providing an excellent standard of customer service.
  • Having good product knowledge, answering queries from customers and providing advice on all plants and accessories.
  • Ensuring that plants are well displayed and in good condition.
  • Keeping the department clean. Following all Covid-19 procedures.
  • Assisting with incoming deliveries and merchandising stock.
  • Follow and be aware of current trends concerning garden centre products and share your ideas.
  • Work with our marketing team to promote our products on social media.
  • Use of our till and POS system.
  • Assisting in other areas of the business as requested.

The Person: Our garden centre team are keen plant people, so it is essential to have a good knowledge and a passion for horticulture. Good communication and customer service skills are also essential. Some training in horticulture would also be of an advantage.

Hours: Full time hours to include Sundays and Mondays.


To apply for this role, please send your CV and covering letter to: [email protected]